At Gain Capacity Experts, we’re a small team that works together to provide a supportive compassionate service for our clients. Here, Personal Assistant, Kirsty, provides an insight into what it’s like working at Gain Capacity Experts.
Introduction
Hi, my name is Kirsty, and I am the new Personal Assistant to Victoria at Gain Capacity Experts. 
I started my journey with Victoria in March 2024 after fortunate events brought us together. I am a big believer in everything happens for a reason, and it certainly feels true in this instance – I’m loving it at Gain Capacity Experts!
Lots to learn
I am learning every day and was surprised to find out just how much work goes into all the different assessments that Victoria does. The reports, the visits, the virtual assessments are just some of the regular activities undertaken by an assessor. I have also had to learn how to use a laptop as I was still in the dark ages with my desktop computer. A month on, I’m still trying to work my way around it! Has anyone else been through this?
I remember my first week feeling like I was in the movie The Devil Wears Prada. Not because Victoria was demanding, but because her job is so demanding. We were (and still are) both learning know how each other works and what we both want and need from each other. I will add I love that movie and was quite excited that I was the new Anne Hathaway!
When I first met Victoria my words to her were “I’ll give it a go”. And, here we are a month later and I don’t think I am doing too bad (fingers crossed Victoria agrees!). I knew this wasn’t going to be an easy role and that’s what excited me as I love a challenge and this job certainly is. I love how it keeps my brain ticking over!
Recently Victoria asked me to type minutes for a meeting, I wanted the world to swallow me up. I had never done this before and went into a panic. I had a good try and I’m sure as the time goes on it will get easier. I have always put my all into any job I have had, I love to learn.
Providing a supportive service
Gain Capacity Experts is a highly skilled company that provides Mental Capacity Assessments to people and families all over the country. I am having to learn all about the different assessments as most of them I had never even heard of before.
I organise Victoria’s diary for her to be able to travel the country providing a supportive and compassionate service to families. I make sure she has sufficient time to travel, spend with clients and then write up her reports.
I also respond to emails, send quotes, liaise with different people to provide the best service I can for them. I try to be available for Victoria and our clients at all times (even though she tells me off for this!), for her to be able to lean on me for support and help her provide the best service.
Victoria is a great a person to work for and be around, she is such a positive, supportive and professional person, and it really shows in her work. Nothing is ever too much, and she will always try and provide as much help to everyone where she can. This is what I have come to learn about her in such a short amount of time. It definitely helps having positivity in your life and career.
Looking ahead
I am looking forward to the future with Gain Capacity Experts, I am looking forward to continuing to support Victoria and our clients with everything they need by providing professionalism, care and support. I’m also excited to help the business grow.