Committed to Keep Your Data Safe:

By using this website, we can collect information about you when you complete a contact form on the site. We have an obligation to process and collect any personal information safely and securely under the Data Protection Act and the General Data Protection Regulations.

This privacy notice is designed to explain how we collect and use that information as well as other details which we think you should be aware of.

Gain Capacity Experts provides independent Capacity Assessments

Our address is:

GAIN Capacity Experts
Gothic House
Barker Gate

Tel: 07734 393918

 How we Store Your Information:

The data that we collect from you either on our website, through telephone conversations or via email will be held on our secure CRM system. We also use Mailchimp for our Newsletters and enquiries generated by our WordPress website will be sent via our secure email servers to both Mailchimp and our CRM.

By submitting your personal data, you agree to this transfer, storing or processing. Gain Capacity Experts will do everything in our power to ensure that any data you supply is treated and held securely and in accordance with this privacy notice.

What we use your information for:

  • Communication regarding your enquiry or carrying out a Capacity Assessment.
  • Improving our website by monitoring how you use it
  • Sending out marketing newsletters that you have requested
  • Responding to any feedback you send us
  • Responding to enquiries on our website
  • Providing you with information about other services.

Providing information to Third parties

Gain Capacity Experts will not pass, sell or disclose any personal information about you which is gained from your use of our website to any third parties.

We might from time to time send you marketing information about the products and services available from us and you can opt-out at any time.

Personal Data Retention

Gain Capacity Experts reserve the right to retain files on our secure cloud server where we have provided services for you, exercise or defence of any warranty or legal claim again the firm.  The relevant periods for which the file will be retained prior to destruction will be 5 years

Marketing Information

If Gain Capacity Experts send you marketing materials, then this data is reviewed every 6 months and any data selected as no-longer a client or contact of Gain Capacity Experts will be deleted after 12 months.

Your rights to Request to See the Information We Hold

ou can request a copy of the personal information we hold on our systems about you at any point in time. Simply email

We will ask you to prove your identity along with two pieces of approved identification. Please address any Data Requests to Victoria Sample at the address above or by emailing

Please provide as much information as possible about the nature of your contact with us to help us locate your records. This request is free of charge

Your Right to Have Information Corrected

If you would like to update the details we hold about you, please contact our data protection officer, Victoria Sample at the email address above or via email

Complaints Procedure:

If you have a complaint to make about the processing of your data through our website, CRM Systems or email systems then you must contact the firm’s Data Protection Officer. Victoria Sample at the email address above or via email at


This page contains information on what ‘cookies’ are, the cookies used by Gain Capacity Experts and how to switch cookies off in your browser, how to specifically disable third-party advertising cookies, and some useful links for further reading on the subject. If it does not provide the information you were looking for, or you have any further questions about the use of cookies on, please contact us via email at

What are ‘cookies’?

‘Cookies’ are small text files that are stored by the browser (e.g. Internet Explorer or Safari) on your computer or mobile phone. They allow websites to store such things as user preferences. You can think of cookies as providing a “memory” for the website, enabling it to recognise a user and respond appropriately.

How does Gain Capacity Expert use cookies?

A visit to a page on may generate the following types of cookie:

Anonymous analytics cookies:

Every time a user visits our website, web analytics software provided by a third party generates an anonymous analytics cookie. These cookies can tell us whether or not you have visited the site before. Your browser will tell us if you have these cookies, and if you don’t, we generate new ones. This allows us to track how many individual unique users we have, and how often they visit the site.

PHP Session’, ‘PHPSESSID’, ‘This cookie is used to track important logical information for the smooth operation of the site.

Social Media third party cookies

To enrich our website content, sometimes we may embed video content from other social media websites such as YouTube or Facebook. As a result, when you visit a page with content embedded, you may be presented with cookies from these websites. Gain Capacity Experts has no control or liability over these cookies set, so you should check the relevant third party’s cookie policy for more information.

We also offer a ‘share page’ widget on some of our web pages, where content can be shared easily on the following sites – Facebook, Twitter, MySpace, Delicious and Digg. These sites may set a cookie when you are logged into their service. Gain Capacity Experts has no control or liability over these cookies set, so you should check the relevant third party’s cookie policy for more information.

How do I turn cookies off?

It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website. For example, we cannot tell if you are signed in without using cookies, so you would not be able to post comments.

All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the ‘Help’ option in your browser for more details.
Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari

Useful links

If you would like to find out more about cookies and their use on the Internet, you may find the following links useful:

Microsoft Cookies guide
All About Cookies

The IAB has provided the following website to give information specifically about privacy issues around Internet advertising:

Updated: May 2020